Shipping and Returns Policies
Holiday Return Period extended:
We know many of you are planning their Christmas gifts, so we have extended our returned policy until 6th of Jan 2024.
SHIPPING POLICY
Shipping cost within the Netherlands starts at €6.70. Shipping cost for other parts of EU and the UK starts at €10.00. The rest of the world shipping cost is €30.00.
For shipping to US and Canada, please visit our US site.
DELIVERY TIMES
Our delivery times usually take to 2-7 business days within EU and UK. We deliver from Amsterdam, the Netherlands and all items have already passed EU customs.
DELIVERY METHODS
• DHL
• PostNL
Once your item(s) have been shipped we will send you a tracking number for your order via e-mail.
RETURNS POLICY
Returns
Our policy lasts 15 days for return shipping for EU & UK. If 15 days have gone by since your purchase, unfortunately we generally cannot offer you a refund or exchange. Also, for hygienic purposes, panties and boxer briefs cannot be returned or refunded.
To be eligible for a return, your item must be unworn, unwashed, and in it's original packing and in the same condition that you received it, according to the warranty below. In any event, the costs you bear to return the goods (the cost of shipping the return) may be at your expense and you bear the risk of damage or loss of the goods during a return until the goods reach us.
Please note that while the goods remain in your possession, you are responsible for keeping them safe, secure and in good condition.
How to return:
To complete your return, please log into your account using the email of your order. This is found on the upper right of the homepage. Then select the order, the reason of return and submit the request. Please ship back items to the address below. Please kindly note customer is responsible for returning the items back.
Arms of Andes
Joan Muyskenweg 38
1114 AN Amsterdam
Netherlands
If you have any issues please email embracenature@armsofandes.com. Please write the main reason of your email on the email subject line as we tend to respond quicker to more urgent emails.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable): Any item that is returned more than 15 days after delivery.
Gift cards are non-refundable. Purchases made with gift cards can be returned and exchanged for store credit.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at embracelife@armsofandes.com
Shipping
Upon acceptance of return a ground-shipping label will be sent to you with the return address for the product.
Warranty
Arms of Andes provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Arms of Andes to determine if they fall under the Warranty.